Support

Something not working? Start here. If your question isn't answered below, report it with the form or write to support@bagel-beagle.games. We read everything, and we usually reply within a few days.

Report a problem

The quickest way is from inside the game: open Settings, choose Speak to Faculty and pick what it's about. The game files its version, your device and the lab you were playing, which saves a lot of back and forth, and opens the right member of the College's faculty on CalamitySpace, where you tell them what happened. If you can't get into the game, use this form instead.

We keep reports for up to two years to fix bugs, then delete them. See the privacy notice.

Common questions

Where is my progress saved?
On your device, and nowhere else. On a Mac it's in ~/Library/Application Support/St Calamitys (Steam) or ~/Library/Containers/games.bagel-beagle.stcalamitys.alchemy/Data/Library/Application Support/St Calamitys (App Store), on Windows in %APPDATA%\St Calamitys. On phones, tablets and Quest it lives inside the app, so deleting the app deletes your progress.
The game closed in the middle of a lab. Have I lost it?
Probably not. The game saves as you play, and Continue on the start screen picks up where you left off.
I bought something but it isn't showing.
On iPhone, iPad, Android and the App Store version for Mac, open Settings and choose Purchases to restore them. Purchases belong to your Apple or Google account, so sign in with the same account you bought them with. Refunds are handled by the store you bought from.
Does the game collect any data?
Only if you switch on Anonymous play statistics in Settings. They tell us which labs are too hard and which screens break, and they can't identify you. There are no ads and no accounts. The privacy notice has the details.
Can I play on more than one device?
Not yet. Progress stays on the device it was made on.